01 / BUSINESS
Business Management
Connect online sales priorities with product management, order processing, and customer support.
- Strategy into action
- Processes & operations
- Scalable growth
E-COMMERCE & IT CONSULTANCY · DUBAI, UAE
Build a more connected online store.
E-commerce and IT consultancy for businesses in Dubai, UAE. Review the customer journey, product setup, and system connections behind your online operations.
Free. No obligation.
Walid E Abou Jawdeh
Innovation. Commitment. Excellence.
30+
Years of experience
300+
Businesses have placed their trust
An international perspective
Middle East · USA · Europe
01 / SERVICES
Advice shaped around your business.
Bring the store and its supporting systems together.
02 / TECHNOLOGY
IT & Digital
Technology aligned with your business goals.
- Websites & content management
- Applications & infrastructure
- eCommerce solutions
03 / DELIVERY
Project Consultancy
Practical support for short- and long-term projects.
- Research & planning
- Execution
- Follow-up & support
04 / AI ADOPTION
AI Consultancy
Find the right uses for AI in your business.
- Readiness & adoption roadmaps
- Automation, assistants & knowledge management
- Tools, training & responsible adoption
02 / AI CONSULTANCY
Turn AI potential into business value.
Explore AI-assisted product content and customer knowledge tools, with clear review responsibilities and controlled access to store information.
01
Readiness & opportunities
Assess goals, workflows, and data to find valuable AI opportunities.
02
Strategy & adoption roadmaps
Prioritize use cases and map realistic next steps.
03
Workflow automation
Explore automation to simplify repetitive tasks and improve processes.
04
Tools, vendors & integration
Compare tools, vendors, and integration requirements.
05
Assistants & knowledge
Explore assistants that help teams find and use business knowledge.
06
Training & change management
Train teams and support new ways of working.
Responsible adoption
Plan for data privacy, access controls, human oversight, and accountability.
03 / MEET WALID
Experience that connects the dots.
Walid E Abou Jawdeh
An executive management professional with more than 30 years of experience across healthcare, IT, contracting, real estate, finance, retail, and hospitality, with a career spanning the Middle East, USA, and Europe.
Focused on connecting strategy with execution, helping organizations identify inefficiencies, strengthen operations, manage risks, and pursue opportunities through practical, cost-effective solutions.
Combining strategic planning, operational improvement, and leadership, this broad industry experience brings a fresh perspective to business challenges—questioning assumptions, adapting to different environments, and developing solutions tailored to each organization’s needs.
LANGUAGES
Arabic · English · French · Italian
Ph.D., International Business
University of Arkansas, USA
MBA, Business
University of Arkansas, USA
BS, Computer Science
NJIT, USA
04 / SECTORS & ORGANIZATIONS
Different businesses. A considered approach.
Broad experience. Advice tailored to your organization.
Retail & Services
Healthcare & Insurance
Information Technology
Start-up businesses
Established businesses
Non-profit & public organizations
05 / WORKING TOGETHER
A clear way forward.
From understanding your goals to supporting delivery.
01
Understand
Understand your goals, challenges, and current operations.
02
Prioritize
Weigh opportunities and risks, including AI readiness and potential value.
03
Plan
Set clear next steps for business change, digital projects, or AI adoption.
04
Move forward
Support delivery and follow-up, with training, privacy, and human oversight for AI.
06 / CLIENT PERSPECTIVES
A reputation built on trust.
Client perspectives on my business, technology, and project work.
“Walid helped us understand where AI could be useful in our business. His practical approach made the options clearer and gave us a realistic starting point.”
Diana D
Owner, Maitai
“What we appreciated most was Walid’s focus on our actual needs. He explained the AI tools in plain language and helped us consider integration, data privacy, and how our team would use them.”
Abed A.
Partner, Lunaya
“Walid looked beyond the appearance of our online store. He helped us think through the customer journey, product structure, and everyday operations as one connected business.”
Rangeen M.
IT Manager, Sidra Hospital
“From product setup to checkout and order management, Walid brought clarity to the details. He understood both the technical requirements and what we needed to run the store.”
Hajjar S
Marketing Manager
“Walid took the time to understand our sales process before shaping the CRM setup. The result reflected how our team works, with clear stages, useful information, and straightforward follow-up.”
Esther L.
Project Manager, GIZ
“Walid helped us connect our enquiries, customer records, and follow-up activities. His attention to the handoffs between people and systems was particularly valuable.”
Emna D.
Partner, Ledamas
“Walid helped us identify repetitive tasks and decide which ones made sense to automate. He kept the workflows understandable and made sure our team knew when human input was still needed.”
Zeina K.
CEO, Zed Group
“I can confidently say that Walid is an extremely capable and dedicated IT professional. He has strong analytical and communication skills, which are further enhanced by his solid technical background and his enthusiasm for learning.”
Tim Spratt
SVP, Ralph Lauren
“Walid is a self-motivated, customer-oriented, and result-driven professional – three must-have qualities for any consultant. His system development and management experience is extensive. Walid is not only thorough and efficient but also easy to work with, always willing to take the time to discuss any concerns and respond to questions. He brings a high level of diligence and technical expertise to any professional engagement he takes on. I feel confident in recommending his capabilities.”
Amar Adra
CEO, Gogamer
“Over the past two years my command, Navy Drug Screening Laboratory, San Diego (NDSLSD), has worked closely with Walid E. Jawdeh and his team. I have been so pleased with his knowledge and customer service. I have recommended him to several commands throughout the United States. I would like to extend my thanks to him and his entire team who are always very helpful and courteous.”
M. E. Moynihan
Commanding Officer, US NAVY
“It is very rare for a person in my position to have had the opportunity to work with someone as dedicated and professional as you, Walid. Your integrity and sense of purpose for success had a direct result towards the accomplishments of the Services Division at Camp Pendleton. Specifically, your ability to take the Basic Issue business and tum that operation into an efficient and profitable business.”
Mike Macgriff
Director of Services Division
“I have interacted with Walid during my tenure at Meraas. He is a professional and capable negotiator. I would surely look forward to crossing paths again with Walid in the future.”
Walid Saarti
Director of Leasing, Meraas
“Working with Walid was a productive experience. He fulfills the requirements efficiently and creatively. Besides this, I have found him to be innovative and a team player!”
Dr. Bushra Khan
Operations Manager
“Thank you so very much for all of your help in assisting us with our new website and online digital marketing strategies. The new website was a big hit for us!
Thanks for going the extra mile and for your willingness to help.”
Maen Ahmad
Marketing Manager
07 / QUESTIONS
Before we begin.
Your questions, answered.
What does the free consultation cover?
Discuss e-commerce & it consultancy for your organization in Dubai, UAE. Review your goals, current challenges, and practical next steps. The initial consultation is free, with no obligation.
What system connections should a Dubai online store review?
Start with the flow of product, customer, and order information between your store and supporting systems. Assess manual handoffs, data quality, and integration requirements before selecting tools.
Where should we start with AI?
Start with a business need. Assess readiness, identify useful applications, and build a realistic adoption plan.
Can you help us choose AI tools?
Yes—guidance covers tools, vendors, integration, automation, assistants, knowledge management, and training.
How do you approach responsible AI?
Data privacy, appropriate access, accountability, and human oversight guide assessment, planning, and use.
Can you help improve the customer journey?
Yes. Support can cover product structure, navigation, checkout requirements, and the operational steps that follow an order.
08 / LET’S TALK
Let’s discuss your next move.
Discuss your Dubai online store, IT setup, and integration priorities.
For AI enquiries, share the business challenge you’d like to explore.